20 Sales and distribution units, laid out locally as to serve 3 to 5 departments, are in charge of canvassing and surveying, reception, delivery and billing orders. They report to Sales management that sets margin and expansion objectives as well as goals for the development of customer loyalty. In each units are a Local management and 6 activity poles: - a sales force - a centre for receiving orders - a warehouse - a preparation workshop - a delivery service - an invoicing department